Problems with plotly_IMAGE [Internal Server Error (HTTP 500).Internal Server Error (HTTP 500)]

Plotly R, MATLAB, Julia, Net Plotly R
1

I am saving several graphs that I have created with:

plotly_IMAGE(graph, format = “png”, out_file = filename)
but:

Error in process.image(append_class(resp, “image”)) : Internal Server Error (HTTP 500).

I have provided user name and API KEY, so I don’t know where my problem is. Furthermore, this code worked but suddenly it stopped working.

2

Hi there,
It’s likely your API calls are being throttled. This page lists API call limitations (50/day for clientresp API calls and 250/day for v2 api calls community users).

3

250 per day means If I repeat the same operation in a day time or in a couple of days time, everything should be working. And it’s not. Every day I would have 250 calls(250 uses), wouldn’t I?

I bypassed the problem using another package. It has less quality but works fine in the loop.

Thanks Chelsea

4

Hello!
Just installed plotly package for R and trying to execute this simple code:

library(plotly)
Sys.setenv("plotly_username" = "xxx_my_username_here_xxx")
Sys.setenv("plotly_api_key" = "xxx_my_key_here_xxx")

data <- data.frame(x = c(1:100), random_y = rnorm(100, mean = 0))

p <- plot_ly(data, x = ~x, y = ~random_y, type = 'scatter', mode = 'lines')
p

plotly_IMAGE(p, width = 600, height = 480, format = "png", scale = 1, "myplot2.png")

I’ve tried this one for some times only, not 50 or 250 times!

But I have HTTP 500 error whatever :confused:

Error in process.image(append_class(resp, "image")) :
  Internal Server Error (HTTP 500).

Please help

5

I used other package because I couldn’t solve with plotly. It’s fine for statics graphs but for dynamics it’s better plotly, but I needed statatics por pdf document

6

It is broken since upgraded to 4.5.2 from 3.6.1.

My code can run on 3.6.1 but not on 4.5.2.

Error in process.image(append_class(resp, “image”)) :
Internal Server Error (HTTP 500).

7

The exporting issue is resolved in the latest development version: https://github.com/ropensci/plotly/issues/789