How can I get a refund?


#1

or downgrade my plan


#2

Hi @sandianyang

I found this in my settings https://plot.ly/settings/subscription

“To change your billing information or cancel your subscription, please get in touch with us at accounts@plot.ly.”


#3

I am having serious problems with getting anyone from Plotly accounts to reply to my now 3 emails I have sent to them asking them to cancel my subscription. I am just going to cancel the payment authorisation from my bank account.


#4

Hi! I’m sorry that our support team is a few days behind in emails. I’ll take care of this right away.